Ozwin Casino Review – Expert & Player Ratings 2025

Read our Ozwin Casino review and find out if it’s safe and legit. Learn about its player feedback and complaints, T&Cs, games & bonuses.

Our expert casino review team has carefully analysed Ozwin Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino’s Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.

Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. Ozwin Casino has a Below average Safety Index of 6.2, which makes it a less than ideal option for most players in terms of fairness and safety. Carry on reading our Ozwin Casino review to make an informed decision whether or not this casino is the right fit for you.

Safety Index of Ozwin Casino – Is it fair and safe?

In working out a casino’s Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and such.

We have carefully examined and analyzed the Ozwin Casino Terms and Conditions as part of our review of Ozwin Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .

According to our approximate calculation or collected information, Ozwin Casino is a very large online casino. This casino has an average value of denied payouts in player complaints with respect to its size. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino’s size and player feedback.

We did not find Ozwin Casino on any relevant casino blacklists. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.

All in all, when combined with other factors that come into play in our review, Ozwin Casino has landed a Below average Safety Index of 6.2. In our expert opinion, this is not a good choice for those who look for an online casino that prioritizes fair treatment and safety of its customers.

Note: According to our records, Ozwin Casino is related to 6 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Ozwin Casino.

Ozwin Casino T&Cs

We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Ozwin Casino to be somewhat unfair.

Note: For further detail on our findings regarding the T&Cs review click here.

In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos’ approach in resolving them. When calculating each casino’s Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.

We currently have 18 complaints directly about this casino in our database, as well as 25 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 19,998 black points in total, out of which 14,710 come from related casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

User feedback and assessment of Ozwin Casino

Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.

Our database has a total of 109 user reviews of Ozwin Casino, giving it a Good User feedback rating. The reviews have been made available in the User reviews section of this page.

Note: Keep in mind that user reviews may not be the most accurate reflection of the casino’s quality. Some reviews may be fake, having been written solely to improve the casino’s overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino’s score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.

Ozwin Casino company information and licenses

Ozwin Casino belongs to Deckmedia N.V. and has estimated yearly revenues over $20,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

To the best of our knowledge, Ozwin Casino has not been granted a license by any gambling regulatory authority.

About payment methods and win and withdrawal limits

Ozwin Casino accepts 14 payment options. This includes: PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, Neosurf, American Express, Bitcoin (BTC), Bank transfer, Instant Bank Transfer, eZeeWallet, CashtoCode, Litecoin (LTC), Bitcoin Cash (BCH), Discover.

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That’s why we always examine these aspects in our casino reviews. The information regarding the casino’s win and withdrawal limits is displayed in the table below.

Withdrawal limits	Win limits
AUD 7,500 per week	No win limit

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Languages and customer support options

Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The table below contains information about the languages at Ozwin Casino.

Language	Website	Customer support	Live chat
English			24/7

Members of our casino review team contacted the casino’s representatives to learn how helpful, professional, and quick their responses are. Since customer support can assist you with problems related to registration process at Ozwin Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Ozwin Casino to be average.

Slots and casino games at Ozwin Casino

You can play these types of games at Ozwin Casino: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Keno, Other card games, Other games, Crash games, Live baccarat, Live blackjack, Other live games, Live roulette.

Titles supplied by 2 casino game providers are available. This includes Realtime Gaming, SpinLogic Gaming.

Ozwin Casino bonus offers and codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. There are 5 bonuses offered by Ozwin Casino in our database at the moment. All the deals are available in the ‘Bonuses’ section of this review.

*Note: Visit our separate page on Ozwin Casino bonuses to learn more about this casino’s offers.*In working out a casino’s Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and such.

Ozwin Casino T&Cs

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Ozwin Casino to be somewhat unfair.

Note: For further detail on our findings regarding the T&Cs review click here.

User feedback and assessment of Ozwin Casino

Our database has a total of 109 user reviews of Ozwin Casino, giving it a Good User feedback rating. The reviews have been made available in the User reviews section of this page.

Ozwin Casino company information and licenses

Ozwin Casino belongs to Deckmedia N.V. and has estimated yearly revenues over $20,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

To the best of our knowledge, Ozwin Casino has not been granted a license by any gambling regulatory authority.

About payment methods and win and withdrawal limits

Withdrawal limits	Win limits
AUD 7,500 per week	No win limit

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Languages and customer support options

Language	Website	Customer support	Live chat
English			24/7

Slots and casino games at Ozwin Casino

Titles supplied by 2 casino game providers are available. This includes Realtime Gaming, SpinLogic Gaming.

Ozwin Casino bonus offers and codes

Note: Visit our separate page on Ozwin Casino bonuses to learn more about this casino’s offers. Read more Read less No Deposit Bonus:Not availableDeposit Bonus:Not available Payment methods Show all (14)Payment methods (14)-

Withdrawal limits per week A$7,500 SlotsRouletteBlackjackNo bettingVideo pokerNo bingoBaccaratJackpot gamesLive gamesNo pokerNo crapsKenoNo scratch cardsNo eSports bettingCrash gamesTypes of games- Slots

Roulette
Blackjack
No betting
Video poker
No bingo
Baccarat
Jackpot games
Live games
No poker
No craps
Keno
No scratch cards
No eSports betting
Crash games

English websiteEnglish customer supportEnglish live chat-

Casino accepts players from many countries
Bitcoin accepted
Live chat support is available 24/7
Limited responsible gaming options
Casino supports only one language
Not all payment methods are available for all countries
Medium-sized casino popular in Australia

Browse all bonuses offered by Ozwin Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino GuruWe want players to understand gambling. This is a place to share experience with Ozwin Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:Good Rated by 109 users

Very positivePositiveNeutralNegativeVery negativeDo you have any experience with this casino?

Write a review Casino GuruWe want players to understand gambling. kusakkaAdvanced NoviceFinland• 9 months ago Beware and stay away. They allow you to activate no deposit bonuses, even if your country isnt allowed to do so. Obviously I should have checked the T&C’s before registering, but it’s pretty normal to NOT allow user to activate no deposit bonus, if it is not allowed by country. So, when the time comes to withdraw, they gladly deny it. Also, KYC takes over week - in 2024? Just plain cold attempt to make user to play winnings. Support is trying to be nice, but cannot do anything. A joke. - They allow no deposit bonus to be activated, even if your country isnt allowed to do so

Slow support
Slow KYC process
Slow withdrawal process

JarrodNoviceAustralia• 11 months ago SCAM!! SCAM!! SCAM!! I would stay well clear of this sight!!! After giving them a go for nearly a year now and after the one time I’ve ever won enough to make a withdrawal (good luck with that by the way) weeks later) pathetic considering was going to my wallet 🤔 should be basically instant?!! As soon as I got my withdrawal every machine I’ve played is shut down and never get a Free spins unless it’s on wager and then you get kicked out of chat every time you go to ask a question you’ll get mister bot!! This sight should be called bendoverozloose total SCAM AND CONTROL GAME PLAY ON MACHINES - Have nothing good to say

Pathetic

ByronaburnsApprenticeUnited States• 1 year ago so proud of how TALL & LOYAL Ozwin casino has stood in some of the biggest tests in time regarding payouts, & how they treat their customers after those payouts. . who knew that would be so important. not just finding a place that actually wins, that actually has a low minimum deposit requirement, that actually will accept your documents, that actually will pay you quickly, that actually lets you cashout in bitcoin after depositing with credit card, that actually has great bonuses, and that actually lets you still claim those bonuses after ripping one apart and cashing out big, and during that huge payout week you redeem 12 dollars in comp points and turn them into $3,000 and then asked to be paid on the heels of the other payout, and them pay both and still let you claim their bonuses and have full access to the perks they offer.if there was ever a time or motivation for a casino to give me the short end of the stick it was this week. and boy did they pass the test of decency & loyalty, and i feel like the whole ship of staff over there deserves the best sleep every night knowing they do the right thing by people everyday.i deposited with Slotastic for months. i even had a few embarrassing blow ups. deposited 30, won a thousand and lost it all back. then made that same mistake again! So surely the 3rd time eventually came around and because of the last 2 blow ups, i cashed out $2,100. Give them credit they paid it & accepted my documents faster than any casino yet, but after the payout (MY FIRST PAYOUT with them!) I’ve been banned from redeeming their bonuses they erased all my messages and confiscated my journey points in which i invested a lot of money to build up. completely obliterated my future my foundation my history and relations there after 1 payout.after being hurt by this and noticing their anger towards me after my payout, i realize how important loyalty is for a player and a casino to have over anything else such as licensing and T & C’s. for all i know Slotastic has all the licenses and are the leaders in license holders. and are 10/10 rated. But this really just happened , Slotastic confiscated like 900 points on my journey board. that was my savings account. normally a business would look at those points as a gift FROM ME showing im a true customer to YOU. it’s like when you buy 10 smoothies and the 11th is free but you win a monthly drawing and they confiscate your 11th free smoothie and 86 you from the rewards program completely. hurtful? Then to see how Ozwin behaved. im just so happy to see nothing was taken from me. i want to deposit with them asap. and i felt bad for all those payouts with no deposits , was a perfect storm of wins that happened cause the max cashout for bitcoin was 2,500. i won 3,000 off those comp points. so clean money kept coming in for payouts. Thank you Ozwin. and Slotastic, i hope you see things a different way. because my account was locked up in payouts at Ozwin i was ready to play a bunch of my winnings. Rich Palms got most of it you guys got 1% back due to your decisions made decisions kept throw loyalty in the trash new business model. - payouts

verification
win %
bonuses
low minimum deposit requirement
customer service
great journey section
can’t think of one

Vivianalex1970VisitorUnited States• 1 year ago I like this casino and the sister sites, I have won at every single one and never had a problem with withdraws, well once it took a little longer because my selfy photo was blurred, but I retook the picture and right after they processed my money. It’s a little agitating when you see negative reviews for these casinos when it is the customers are not doing their part to get their funds, just because they say a picture isn’t clear doesn’t mean they are ripping you off it means take a clear photo, this casino is a great one and you need to experience for yourself. - Wonderful place to enjoy your free time

Dapahe25Junior ApprenticeUnited States• 1 year ago Good casino. They process payouts efficiently and get your money to you within a few days. Great bonuses at first but they take them away if you win anything. The casino group that they belong to is one of the best which is why Im still giving them 5 stars. - They pay.

Withdraws are fairly quick
Take bonuses away after you win something.

jimmyspinAdvanced NoviceUnited States• 2 years ago Good rtg casino 5 day verification weekend included2 day payout Faster than most I was expecting it to be weeks like Bovegas. - Responsive live chat and email

Kyc + withdrawal time excellent 👍
Has Bitcoin lightning
Deposit bonuses are cashable

vinceaaguannoNoviceCanada• 2 years ago Scam artists would not allow withdrawal for bogus reason. They cancelled my winnings and refunded deposit but can’t get it out without paying 50 dollarsStay away at all costs they are a total scam. - The worst scam artists

Cancelled winnings
Won’t allow withdrawal
Fake business

WhalewaxNoviceUnited States• 2 years ago Fun aesthetic, easy to navigate, and very up-to-date with newly released games. Super friendly chat service around the clock as well as many reasonable coupons and promotions. - Great assistance and support

Website is organized well
Fair bonuses and promotions
Easy to understand terms and conditions
Minimal 2 day processing on withdrawals
Only RTG games
Steep transaction fees on withdrawals

rile15AdeptSlovenia• 2 years ago This is the Titanic casino, everything works fine when you are in the bonus, but when you reach the end and complete the bonus, you are under $100 and you cannot withdraw money because $100 is the limit. Then you play and sink like the Titanic. Thanks for playing and never again… To je kazino Titanic, vse lepo dela ko si v bonusu, ko pa prideš do konca in izpolniš bonus si pa pod 100$ in ne moreš dvigniti denarja ker je 100$ meja. Potem igraš in samotoneš kot Titanic. Hvala za igro in nikoli več … malkoporeyVisitorNew Zealand• 2 years ago The site has many good games, excellent design, and great navigation. Everything was good except for that: I won only once, though I played for two months there. And they take a fee from withdrawals no matter did you take a bonus or not. Taking a withdrawal fee seriously?.. Well, no. Llama518Unregistered userUnited States• 2 years ago Sad…I was up over 300 bucks couldn’t cash a Damm thing out.so I just wasted it all and won’t play again…beware if you are from the USA. - quick payout schnelle Auszahlung

Verification process straightforward Verifizierungsprozess unkompliziert
no nasty surprises on bonuses once you read the terms and conditions keine bösen Überraschungen bei Boni, wenn man die Bedingungen gelesen hat
Platform runs clean and smooth Plattform läuft sauber und flüssig
The existing slots are good, but a few additional providers would not hurt Die vorhanden Slots sind gut, allerdings würden ein paar zusätzliche Provider nicht schaden

DaneUnregistered userAustralia• 3 years ago Biggest scam ever, only realized after 2 years of constantly losing, this casino should be illegal tbullar2ApprenticeUnited States• 3 years ago I got my payment! Yay! UPDATE: My docs were verified and I made the request for a withdrawal, should have it in a week. YAY! You know I will be a customer here for life! 3-18-22 I just hit a random jackpot of $6,553 on Pay Dirt. WOW! So we will see what happens with a cash out. - bonuses are good

a random jackpot is real

agent8905Advanced NoviceHungary• 3 years ago- Dont want to pay out.

Full scam bonuses

kavaliauskasbaltrusNoviceLithuania• 3 years ago The casino site looks like a typical online gambling site. However, the slot games were particularly interesting to me. I find the variety of slots appealing because you don’t have to be an avid gambler in order to enjoy them. You can win very little or you can win a lot. They are also convenient. You can play the games for as long or as short of a time period as you’d like with no commitments necessary on your part. Also, the fact that each slot game is different makes it that much more enticing. Though, I will never say that it’s the best site that I’ve ever been played in. LukusbeauUnregistered userAustralia• 3 years ago Got my Balance to 30K! Went away for work for abit and on arriving home logged back in to find my account Balance gone! Been trying to sort this out and get back my Balance since and just keep getting messed around with callbacks that don’t work and back and forward emails. More than happy to take your deposits into their casinos. Absolutely disgusted. An absolute disgrace to Australia.- Not much positivity for me to say about this.

I keep trying to post my review and it keeps telling me my positive comments are too short 🤣 so they wont let me post my review unless i say good things about this casino thats arent true?🤣
Lost my ENTIRE balance to an unsecure account!
Worst communication ever

MattRUnregistered userAustralia• 3 years ago Don’t ever play with these clowns I like to bet big and I turned over 2464 bets at a wager of $25 per spin totalling over 66 thousand. I ended up with 9k credit and withdrew 5k I noticed that I only had 1000$ in my account they said I breached there terms and I shouldn’t have been betting 25$ and only should have been betting $10 per spin so they took the 8k and said Fuk me - well fuck you worst casino ever you got that right!!!!! - Thiefs is what they are absolute scum

Virgie4466VisitorUnited States• 3 years ago Poor customer service, today is 18 business days of trying to get account verified! They will not return my emails except on the 7th business day they said documents were cropped! Which is BS I used same photos at 4 other casinos no problem! So I’m sure the measly $200 I won I will never get! Do not play here something is very shady here😡 Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Ozwin Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average6.2/10Very big casino, based on our research and estimatesWe consider the casino’s T&Cs to be somewhat unfairNot found on any relevant casino blacklistAverage value of withheld winnings in player complaints in relation to the casino’s sizeWe also considered other factors, which had a slightly negative impact on the casino’s Safety IndexThe Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology Has this casino done something unfair to you?

Submit a complaint

Important

Important: Casino operates without a license This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.Important: Casino operates without a license This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.

Unfair terms and conditions

Playing restricted games while wagering bonuses may forfeit bonus balances T&C copied from the casino’s website (in English): Why we find the bolded part of the rule unfair Read less Read more
Low-risk play may lead to winnings being confiscated T&C copied from the casino’s website (in English): Why we find the bolded part of the rule unfair T&C copied from the casino’s website (in English): Why we find the bolded part of the rule unfair Read less Read more
Winnings from bonuses claimed while there are pending withdrawal requests may be forfeited T&C copied from the casino’s website (in English): Read less Read more
Playing restricted games while wagering bonuses may forfeit bonus balances T&C copied from the casino’s website (in English): Why we find the bolded part of the rule unfair Read less Read more
Low-risk play may lead to winnings being confiscated T&C copied from the casino’s website (in English): Why we find the bolded part of the rule unfair T&C copied from the casino’s website (in English): Why we find the bolded part of the rule unfair Read less Read more
Winnings from bonuses claimed while there are pending withdrawal requests may be forfeited T&C copied from the casino’s website (in English): Read less Read more

Other factors

Operates without a license
Operates without a license

43All0Opened18Unresolved6Resolved19Rejected

Complaints directly about Ozwin Casino

Closed Our verdict

Player stopped responding

Disputed amount: €3,000

Player’s withdrawal is delayed due to account verification issues.

The player from Spain faced difficulties withdrawing funds due to unverified account information, as the casino claimed her registered address did not match her current one. She provided various documents to prove her new address and submitted evidence of identity verification, but the casino’s website lacked options to update her information, which caused delays. The Complaints Team attempted to assist by requesting further communication between the player and the casino; however, the player did not respond to inquiries. As a result, the complaint was rejected due to insufficient information for further investigation.

Read moreRead less Submitted: 07 Jan 2025 Closed Our verdict

Player stopped responding

Disputed amount: A$211

Player’s withdrawal is delayed and account blocked.

The player from Australia reported difficulties withdrawing winnings from Ozwin Casino, claiming it was a scam. He expressed frustration over the inability to withdraw funds and the additional fees for each withdrawal. The Complaints Team attempted to assist by seeking clarification on the identity documents submitted and the reasons for the confiscation of his balance. However, due to a lack of response from the player to these inquiries, the complaint was ultimately rejected.

Read moreRead less Submitted: 01 Jan 2025 Closed Our verdict

Player stopped responding

Disputed amount: A$100

Player’s winnings have been confiscated.

The player from Australia faced issues with a declined withdrawal of $100, which had been generated using bonuses from the casino. Additionally, the casino confiscated the winnings, leaving no balance in the account. The Complaints Team reviewed the situation and found that the casino’s actions were in compliance with their bonus terms, which prohibited consecutive bonuses without a deposit in between. As the player did not respond to further inquiries, the complaint was ultimately rejected due to a lack of information to investigate.

Read moreRead less Submitted: 17 Dec 2024 Unresolved Our verdict

No reaction policy

Disputed amount: A$180

Player’s winnings held for alleged terms breach

The player complained about the casino refusing to pay out his winnings due to an alleged breach of their terms and conditions. When the player contacted them, the casino first indicated that he holds multiple accounts, then claimed they do not cater to players from the state of Kentucky, despite the player being located in South Africa. The casino did not respond to the mediator’s attempts at establishing contact, and the complaint is currently marked unresolved.

Read moreRead less Read more on: casinoreviews.com Submitted: 3/2024 Closed Our verdict

Player stopped responding

Disputed amount: A$18,000

Player’s winnings have been denied.

The player from Australia had been denied winnings for allegedly gambling with an active bonus while waiting for KYC approval, despite being told he would receive “fun money.” Multiple emails had not resolved the issue. The complaint was ultimately rejected due to the player’s lack of response to the team’s inquiries, which prevented further investigation.

Read moreRead less Submitted: 23 Jul 2024 Closed Our verdict

Player stopped responding

Disputed amount: A$70,000

Player’s withdrawal from VIP account has been delayed.

The player from Australia had won over $70,000 without using bonuses and wanted to amend her withdrawal limit to receive $10,000 weekly instead of the current $7,500 limit. Her VIP manager refused the request, causing her frustration over the prolonged payout period. We had requested additional information from the player, including her withdrawal history, but she did not respond. Consequently, the complaint was rejected due to lack of response.

Read moreRead less Submitted: 11 Jun 2024 Closed Our verdict

Player stopped responding

Disputed amount: A$5,000

Player experiences game malfunctions.

The player from Australia experienced repeated game freezes and disappearing wins, which caused dissatisfaction. She claimed her balance of nearly $3000 disappeared overnight and alleged the casino’s lack of response to her queries. However, despite our team’s efforts to gather more information and evidence from the player, she failed to provide the necessary details. Due to her non-responsiveness, we were unable to conduct a fair evaluation and thus, the complaint was rejected.

Read moreRead less Submitted: 24 Mar 2024 Closed Our verdict

Unjustified complaint

Disputed amount: A$6,000

Reduction in player’s winnings post-jackpot.

The player from Australia had won a jackpot of six thousand dollars after playing with a mystery gift of free spins. However, his winnings were reduced to 130 dollars a few minutes later. The player had sought clarification on this reduction. The Complaints Team, after reviewing the casino’s terms and conditions, had found a clause stating that the maximum redemption amount from free money promotions was $180 AUD. Any excess funds were removed from the player’s account after processing the withdrawal. As the player’s winnings had originated from a free bonus, the maximum cashout rule had applied, leaving the player with $180. Despite the player’s dissatisfaction with the rule, the Complaints Team had concluded that the casino had acted within its terms and conditions, leading to the rejection of the complaint.

Read moreRead less Submitted: 18 Feb 2024 Closed Our verdict

Player stopped responding

Disputed amount: $180

Player claims that payment has been delayed.

The player from Texas had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We had advised her that it was common for withdrawals to take some time to process and asked her to cooperate fully with the casino and wait at least 14 days after requesting the withdrawal. We had extended the timer for her response by 7 days, however, she did not respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.

Read moreRead less Submitted: 02 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: A$4,759

Player disputes winnings linked to free spins.

The player from Australia had encountered a problem with her withdrawal process at Ozwin Casino. The casino had reduced her balance to $102, stating that her winnings were from free spins with a max payout limit, which the player had disputed. She had not been verified at the time but had subsequently sent the required documents for verification. The player had also provided all relevant information and screenshots to the Complaints Team via email for further investigation. The issue was eventually resolved with the player’s account being successfully verified by the casino.

Read moreRead less Submitted: 23 Jan 2024 Unresolved Our verdict

No reaction policy

Disputed amount: €180

Player’s account has been closed.

The player from Croatia claims that the casino accused him of having multiple accounts, which ultimately led to the casino closing the player’s account. The player refutes this accusation, arguing that he has never sent them any documents before and demanding proof of the alleged multiple accounts. The casino initially responded and stated that they were looking into the case, but as there was no further reply the complaint was closed as ‘unresolved’.

Read moreRead less Submitted: 18 Sep 2023 Unresolved Our verdict

Insufficient evidence from casino

Disputed amount: $100

Player failed account verification.

The player from South Africa had their account closed after verification. Despite providing all necessary documents, the casino refused to specify why the account did not pass the verification, and the player is unable to withdraw their winnings. We closed the complaint as unresolved since the casino failed to provide us with the requested evidence, and also, the mentioned reasons for blocking the player’s account were against our fair gambling codex.

Read moreRead less Submitted: 09 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: A$3,000

Player’s withdrawal has been delayed.

The player from Australia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 14 Jun 2023 Resolved Our verdict

Case closed

Disputed amount: $350

The player’s withdrawal is delayed.

The player’s withdrawal is delayed due ongoing verification. The complaint was resolved as the player received his payment.

Submitted: 02 May 2023 Unresolved Our verdict

Against fair gambling

Disputed amount: A$13,841

Player’s winnings were reduced.

The player from Australia had her winnings reduced after he was accused of breaching the maximum bet rule. The player was informed about reaching a higher VIP level, which also includes better bonus terms and conditions, such as no maximum bet amount while playing with bonus money. At some point, the casino removed/decreased her VIP status to a lower VIP level, which was not noticed by the player and was not visible clearly in her account, but the casino did not inform her that the general bonus terms and conditions became valid from this moment. Thus, she allegedly played with higher bets than was allowed. However, the better conditions for the bonuses were only shared by email, but the change in the applied rules was not shared at the time of the VIP status update. After reviewing all the gathered information and details, we concluded the casino’s approach and decision to confiscate the player’s winnings is unfair, and we recommended it reconsider the case and circumstances and restore the complainant’s disputed winnings. The case was closed as unresolved because the casino stopped responding.

Read moreRead less Submitted: 28 Apr 2023 Unresolved Our verdict

Against fair gambling

Disputed amount: A$180

Player’s winnings were confiscated.

The player from Brazil played with a no-deposit bonus. The casino confiscated her winnings claiming she activated the bonus from a restricted country. We ended up closing the complaint as “unresolved” as we disagree with the casino’s decision.

Read moreRead less Submitted: 24 Apr 2023 Closed Our verdict

Player stopped responding

Disputed amount: A$600

Player believes that their withdrawal has been delayed.

The player from Australia requested a withdrawal less than two weeks prior to submitting this complaint. Her money wasn’t received yet. We contacted the casino and it informed us that some of the documents were missing for the verification. It was impossible for the player to provide certain papers, so the casino agreed to verify her account without them. The player confirmed this but also stated that her winnings were kept. We asked her to specify the information but she stopped answering so we were forced to reject the complaint.

Read moreRead less Submitted: 14 Apr 2023 Closed Our verdict

Player stopped responding

Disputed amount: A$200

Player’s struggling to complete account verification.

The player from Russia was experiencing difficulties withdrawing his winnings due to ongoing verification. After he sent some additional documents, the casino successfully verified his account. However, when the player tried to withdraw his money, he got an email saying that the winnings came from a bonus that wasn’t available for Russian players. We tried to ask the player how he obtained the bonus to see if we could be of further help in the case, but he did not respond to our questions. At the end, we had to reject the complaint.

Read moreRead less Submitted: 02 Apr 2023 Unresolved Our verdict

Against fair gambling

Disputed amount: $120

Player’s winnings have been confiscated.

The player from Brazil accumulated winnings with a bonus. The casino later informed him that players from his country do not qualify for bonuses. Inaccordance with our policies on fair gambling, we believe that if a player is granted the bonus and allowed to use it, they should also be allowed to claim their winnings. Unfortunately the casino did not share our views, so the complaint was closed as ‘unresolved’.

Read moreRead less Submitted: 20 Mar 2023 Unresolved Our verdict

Against fair gambling

Disputed amount: A$180

Player’s winnings were void.

The player from Brazil won from a no-deposit bonus, but her winnings were void.

Submitted: 09 Mar 2023 Closed Our verdict

Player stopped responding

Disputed amount: A$130

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player had stopped responding, therefore, the complaint has been rejected.

Read moreRead less Submitted: 01 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: A$1,500

The player’s verification is delayed.

The player’s verification is delayed for less than 2 weeks. The player confirmed that the issue had been solved.

Submitted: 23 Jan 2023 Closed Our verdict

Player stopped responding

Disputed amount: $360

Player’s struggling to complete account verification.

The player from the United States is complaining about the lengthy verification process. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 06 Jan 2023 Closed Our verdict

Player stopped responding

Disputed amount: A$38,216

Player’s winnings have been confiscated.

The player from Australia has been accused of breaching the maximum allowed bet. The complaint was rejected because the player didn’t respond to our messages and questions.

Submitted: 20 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: €15,000

The player’s unable to access her account.

The player’s unable to access her account after requested a withdrawal. The complaint was resolved as the player received her money.

Submitted: 24 Oct 2022 Resolved Our verdict

Case closed

Disputed amount: $725

Player’s account has been blocked.

The player from the United States had his account blocked without further explanation. Player’s complaint has been resolved successfully.

Submitted: 18 Jul 2022 Unresolved Our verdict

No reaction policy

Disputed amount: A$728

Player’s account has been blocked.

The player from Australia had his winnings voided due to unsuccessful KYC verification. We ended up closing the complaint as unresolved, because the casino failed to reply.

Submitted: 02 Jun 2022 Unresolved Our verdict

No reaction policy

Disputed amount: A$800

The player’s winnings were voided.

The player’s winnings were voided for using a bonus restricted in Hungary. The complaint was closed as ‘unresolved’ because the casino failed to respond.

Submitted: 17 Mar 2022 Closed Our verdict

Player stopped responding

Disputed amount: A$8,500

The player’s balance has been voided.

The player claims that the casino voided his winnings. The complaint was rejected as the player stopped responding.

Submitted: 18 Feb 2022 Unresolved Our verdict

No reaction policy

Disputed amount: A$2,500

Player’s winnings have been voided.

The player from United States had his winnings cancelled due to redeeming a bonus while having a pending withdrawal. We closed this complaint as “unresolved” since this casino doesn’t wish to be contacted about any complaints.

Read moreRead less Submitted: 25 Jan 2022 Closed Our verdict

Player stopped responding

Disputed amount: A$900

The player’s winnings were voided.

The player’s winnings were voided due to ongoing withdrawal. The complaint was rejected as the player stopped responding.

Submitted: 21 Sep 2021 Closed Our verdict

Player stopped responding

Disputed amount: A$3,800

Player’s winnings from promotional play have been voided.

The player from Australia has been accused of breaching bonus T&Cs by placing higher single bet than allowed. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 02 Sep 2021 Unresolved Our verdict

No reaction policy

Disputed amount: $100.6

Player’s struggling to withdraw their winnings.

The player from Japan is experiencing difficulties withdrawing their funds. Casino didn’t respond.

Submitted: 02 Aug 2021 Unresolved Our verdict

No reaction policy

Disputed amount: A$201

Player has been asked to provide documents for an additional account verification.

The player from Kazakhstan was prompted to provide additional documents for the KYC, even if his account has been verified in the past. We closed the complaint as ‘unresolved’ because the casino did not reply in the set time frame.

Read moreRead less Submitted: 21 May 2021 Unresolved Our verdict

No reaction policy

Disputed amount: A$179

Player’s withdrawal has been denied and the account blocked.

The player from Oman had his winnings from No Deposit bonus cancelled and the account suspended after a failed internal security check. Casino didn’t respond.

Submitted: 16 Mar 2021 Unresolved Our verdict

No reaction policy

Disputed amount: A$180

Player had verification issues and was unable to withdraw winnings.

The player wanted to withdraw 180 AUD after playing with a no deposit bonus, but Ozwin casino didn’t approve the verification and asked for more documents. The player provided the requested paperwork, but the casino hasn’t verified the player’s account and hasn’t responded to his emails.

Read moreRead less Read more on: thepogg.com Submitted: 8/2020 Unresolved Our verdict

No reaction policy

Disputed amount: ??

Player had issues with verification

The player claimed they had submitted all the necessary documents for the verification, but there’s been no reaction from the Ozwin casino. The player’s funds remained unavailable to them.

Read more on: thepogg.com Submitted: 10/2020 Unresolved Our verdict

Delayed payment, status unknown

Disputed amount: A$7,002

Player couldn’t withdraw his winnings due to verification issues.

The player claimed he had been unable to withdraw his winnings in the amount of 7002 AUD. He tried to get in touch with the Ozwin casino and after two weeks, the casino informed him that he hadn’t been verified. Therefore, the player sent his documents again, but there’s been no response from the casino since then.

Read moreRead less Read more on: thepogg.com Submitted: 10/2020 Unresolved Our verdict

No reaction policy

Disputed amount: A$25,000

Player’s attempts to close his account have been overlooked.

The player from Denmark has tried to close his account on several occasions due to gambling problem. Unfortunately, all enquiries were ignored.

Submitted: 03 Dec 2020 Closed Our verdict

Player stopped responding

Disputed amount: A$1,000

Player complains that he didn’t win anything.

The player from Australia is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 18 Nov 2020 Closed Our verdict

Player stopped responding

Disputed amount: A$1,000

Player’s withdrawal has been delayed.

The player from Australia has requested a withdrawal a week ago. It has been pending since. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 26 Oct 2020 Closed Our verdict

Unjustified complaint

Disputed amount: A$410

Player’s winnings from promotional play have been voided.

The player from Australia has been accused of breaching bonus T&Cs by placing a higher single bet than allowed. We rejected the complaint because the player didn’t respond to our messages and failed to provide the required evidence.

Read moreRead less Submitted: 15 Oct 2020 Unresolved Our verdict

No reaction policy

Disputed amount: A$180.27

Player’s struggling to receive his winnings due to unfinished KYC verification.

Case closed

Disputed amount: $350

The player’s withdrawal is delayed.

The player’s withdrawal is delayed due ongoing verification. The complaint was resolved as the player received his payment.

The player from Brazil won from a no-deposit bonus, but her winnings were void.

Submitted: 09 Mar 2023 Closed Our verdict

Player stopped responding

Disputed amount: A$130

Player’s withdrawal has been delayed.

Read moreRead less Submitted: 01 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: A$1,500

The player’s verification is delayed.

The player’s verification is delayed for less than 2 weeks. The player confirmed that the issue had been solved.

Submitted: 23 Jan 2023 Closed Our verdict

Player stopped responding

Disputed amount: $360

Player’s struggling to complete account verification.

The player from the United States is complaining about the lengthy verification process. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 06 Jan 2023 Closed Our verdict

Player stopped responding

Disputed amount: A$38,216

Player’s winnings have been confiscated.

The player from Australia has been accused of breaching the maximum allowed bet. The complaint was rejected because the player didn’t respond to our messages and questions.

Submitted: 20 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: €15,000

The player’s unable to access her account.

The player’s unable to access her account after requested a withdrawal. The complaint was resolved as the player received her money.

Submitted: 24 Oct 2022 Resolved Our verdict

Case closed

Disputed amount: $725

Player’s account has been blocked.

The player from the United States had his account blocked without further explanation. Player’s complaint has been resolved successfully.

Submitted: 18 Jul 2022 Unresolved Our verdict

No reaction policy

Disputed amount: A$728

Player’s account has been blocked.

The player from Australia had his winnings voided due to unsuccessful KYC verification. We ended up closing the complaint as unresolved, because the casino failed to reply.

Submitted: 02 Jun 2022 Unresolved Our verdict

No reaction policy

Disputed amount: A$800

The player’s winnings were voided.

Player complains that he didn’t win anything.

The player from Australia is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 18 Nov 2020 Closed Our verdict

Player stopped responding

Disputed amount: A$1,000

Player’s withdrawal has been delayed.

The player from Australia has requested a withdrawal a week ago. It has been pending since. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 26 Oct 2020 Closed Our verdict

Unjustified complaint

Disputed amount: A$410

Read moreRead less Submitted: 18 Sep 2023 Unresolved Our verdict

Insufficient evidence from casino

Disputed amount: $100

Player failed account verification.

Read moreRead less Submitted: 09 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: A$3,000

Player’s withdrawal has been delayed.

Read moreRead less Submitted: 14 Jun 2023 Resolved Our verdict

Case closed

Disputed amount: $350

The player’s withdrawal is delayed.

Player’s winnings were void.

The player from Brazil won from a no-deposit bonus, but her winnings were void.

Submitted: 09 Mar 2023 Closed Our verdict

Player stopped responding

Disputed amount: A$130

Player’s withdrawal has been delayed.

Read moreRead less Submitted: 01 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: A$1,500

The player’s verification is delayed.

The player’s verification is delayed for less than 2 weeks. The player confirmed that the issue had been solved.

Submitted: 23 Jan 2023 Closed Our verdict

Player stopped responding

Disputed amount: $360

Player’s struggling to complete account verification.

The player from the United States is complaining about the lengthy verification process. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 06 Jan 2023 Closed Our verdict

Player stopped responding

Disputed amount: A$38,216

Player’s winnings have been confiscated.

The player from Australia has been accused of breaching the maximum allowed bet. The complaint was rejected because the player didn’t respond to our messages and questions.

Submitted: 20 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: €15,000

The player’s unable to access her account.

The player’s unable to access her account after requested a withdrawal. The complaint was resolved as the player received her money.

Submitted: 24 Oct 2022 Resolved Our verdict

Case closed

Disputed amount: $725

Player’s account has been blocked.

The player from the United States had his account blocked without further explanation. Player’s complaint has been resolved successfully.

Submitted: 18 Jul 2022 Unresolved Our verdict

No reaction policy

Disputed amount: A$728

Player’s account has been blocked.

The player from Australia had his winnings voided due to unsuccessful KYC verification. We ended up closing the complaint as unresolved, because the casino failed to reply.

Submitted: 02 Jun 2022 Unresolved Our verdict

No reaction policy

Disputed amount: A$800

The player’s winnings were voided.

Player complains that he didn’t win anything.

The player from Australia is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 18 Nov 2020 Closed Our verdict

Player stopped responding

Disputed amount: A$1,000

Player’s withdrawal has been delayed.

The player from Australia has requested a withdrawal a week ago. It has been pending since. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 26 Oct 2020 Closed Our verdict

Unjustified complaint

Disputed amount: A$410

Player’s winnings from promotional play have been voided.

Read moreRead less Submitted: 15 Oct 2020 Unresolved Our verdict

No reaction policy

Disputed amount: A$180.27

Player’s struggling to receive his winnings due to unfinished KYC verification.

The player from India is experiencing difficulties withdrawing his winnings because he is waiting for his account to be verified. Casino didn’t respond.

Submitted: 04 Aug 2020 The player from Croatia claims that the casino accused him of having multiple accounts, which ultimately led to the casino closing the player’s account. The player refutes this accusation, arguing that he has never sent them any documents before and demanding proof of the alleged multiple accounts. The casino initially responded and stated that they were looking into the case, but as there was no further reply the complaint was closed as ‘unresolved’.